Privacy Policy

1. Information Collection & Usage

  • We collect your name, email, phone number, and address when you place an order or sign up on our site.
  • Your personal details are used only to process orders, improve services, and deliver communication like order updates or promotional offers.
  • We may collect browsing behavior and product interest using cookies to improve user experience and recommend relevant products.
  • Your payment details are securely processed by trusted gateways; we never store card or UPI credentials on our servers.
  • Email addresses may be used for newsletters, product announcements, discounts, or customer service follow-ups with your prior consent.
  • Your device type, IP address, and usage patterns may be used to detect fraud or technical issues and improve security.
  • Any feedback, reviews, or testimonials you submit may be published publicly on the site with your first name or initials.
  • Account creation helps us store your delivery preferences, order history, and offer a smoother checkout experience in future orders.
  • Data entered in contact or inquiry forms is used solely for communication and will never be shared for marketing.
  • We limit data collection to essential information needed for smooth order fulfillment, service improvements, and legal compliance.
  • We do not collect data from children under 13 years knowingly or permit them to create accounts on our website.
  • You can request access, correction, or deletion of your personal data anytime by contacting our support team.

2. Data Sharing, Security & User Rights

  • Your data is never sold or rented and is only shared with trusted partners like payment processors and shipping companies.
  • All third-party partners are contractually bound to ensure confidentiality and cannot use your data for other purposes.
  • We implement encryption (SSL), firewalls, and access controls to ensure your data stays safe and protected from breaches.
  • Our staff and team members are trained to follow strict privacy protocols and handle your information with care.
  • Regular audits and software updates are performed to maintain strong data protection practices and minimize vulnerabilities.
  • We comply with Indian IT laws and global privacy standards like GDPR where applicable, for complete user data protection.
  • You can opt out of promotional emails or SMS anytime by clicking unsubscribe or contacting our support.
  • If a data breach occurs, affected users will be informed via email within 72 hours along with further action steps.
  • We maintain data backups on secure servers to ensure continuity and recovery in case of system failure.
  • We do not allow profiling or targeted marketing based on sensitive data like health, religion, or financial condition.
  • Your consent is always taken explicitly before collecting any additional information beyond your order details.
  • You have full rights to know how your data is used and can reach us to delete or export your data.